Consider how often you transact, whether you need a payment card, the balance you normally keep, the payments you make each month and the digital services you use. Our team can help you compare the available options.
Frequently asked questions
Answers to common banking questions.
Find information about accounts, online banking, cards, business users, security and customer support.
Accounts and services
Choose and manage your account with confidence.
Fees, minimum balances, eligibility and service conditions vary by account. Contact us for the current account information.
Visit the Rates page or contact us on 041 004 0200 for current rate, fee and account-condition information.
Your current balance reflects transactions already posted to the account. Your available balance also takes pending card transactions, holds and other reserved amounts into account.
Call 041 004 0200 or visit one of our offices so we can verify your identity and update your records securely. Do not send passwords, PINs or verification codes by email.
Online banking
Secure access to balances, transactions and payments.
Use the Online Banking link on globalcreditplc.com whenever you need to sign in.
Select Online Banking at the top of globalcreditplc.com. Confirm that the address in your browser belongs to Global Credit Union Bank before entering your credentials.
Multi-factor authentication adds a second security check after your password. A verification code or approval is intended only for the customer who started the sign-in and must never be shared.
A pending transaction has been authorised or initiated but has not yet completed final processing. It may reduce the balance available for other transactions until it posts or is released.
Check your internet connection, confirm that you are using the official sign-in page and call 041 004 0200 if the problem continues. Never give your password to anyone offering to restore access.
Cards and payments
Act quickly when a card is missing or a transaction is unfamiliar.
Prompt reporting helps us secure the card or account and begin the appropriate review.
Call 041 004 0200 immediately and follow the instructions on our Lost or Stolen Cards page. Do not wait for the next statement if the card is missing.
No. Your password, PIN and one-time verification codes are confidential. End the call or message and contact us through the number published on globalcreditplc.com.
Review the transaction description and amount, secure the card if necessary and contact us without delay. Keep any related messages, receipts and reference numbers.
Business banking
Manage users and payments with appropriate controls.
Business online banking supports individual user access, permissions and approval responsibilities.
No. Each authorised employee should use individual credentials with permissions suited to the role. This provides stronger security and a reliable record of activity.
Confirm the change directly with a known supplier contact using details already held by your business. Do not rely only on the email address or telephone number contained in the change request.
Dual control requires one authorised user to create a payment and a different authorised user to review and approve it before release.
Still need assistance?
Call 041 004 0200 or email info@globalcreditplc.com for general banking enquiries.